Frequently Asked Questions


What if I forget my password?

When you create a MyEBR password, you will be asked for a "hint". Then if you forget your password, select "I have forgotten my password". You will then be prompted for your user ID and then given your "hint".

If you still cannot remember your password, you will have to create a new MyEBR account.

Because no one else is allowed to access your MyEBR account, this means that passwords cannot be "re-set" or otherwise changed by government staff.